Terms & Conditions
TERPLABZ – GENERAL TERMS AND CONDITIONS
Last updated: 1st of August, 2025
1. General Information
1.1 These General Terms and Conditions (“Terms”) apply to all products, services, and programs offered on terplabz.is (“Website”) and by TERPLABZ (“we”, “us”, “our”).
1.2 By visiting our Website, placing an order, or joining our affiliate program, you agree to be bound by these Terms, as well as our Privacy Policy and Legal Disclaimer. If you do not agree, you must not use our Website or services.
1.3 We operate worldwide without a fixed legal domicile. Orders are shipped from jurisdictions where the specific products are legal. Local laws may vary, and it is your responsibility to ensure compliance in your country or region.
1.4 We reserve the right to update or modify these Terms at any time, without prior notice. The version displayed on this page is the latest and legally binding.
1.5 Product availability, pricing, shipping methods, and promotions may change without notice.
2. Product Information and Intended Use
2.1 TERPLABZ provides cannabinoid-based vape products for adult recreational use only (18+ or legal age in your jurisdiction).
2.2 We do not make any medical claims about our products. They are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you have medical conditions, are pregnant, nursing, or taking medication.
2.3 You agree to use our products responsibly and at your own risk. We are not liable for adverse effects, misuse, or illegal use of our products.
2.4 Local laws vary. By placing an order, you confirm that the purchase and import of these products are legal in your country or region.
3. Age Restrictions
3.1 Our Website and products are strictly for adults aged 18 or older or the legal age of majority in your location.
3.2 We may request age verification before completing an order. Providing false information is a violation of these Terms, and we reserve the right to cancel such orders.
4. Orders and Payments
4.1 Orders can only be placed through our official Website. We do not accept orders via phone, email, or social media unless explicitly stated.
4.2 All prices displayed are final and, where applicable, include VAT or equivalent taxes.
4.3 Payment methods:
All payments are made in cryptocurrency via third-party processors (Paygate.to, Banxa.com, Alchemy Pay, Ramp Network, or direct wallet transfers).
We do not store or process your banking data; payment details are handled by these providers according to their policies.
Orders are processed only after payment confirmation is received.
4.4 In rare cases of very large orders, we may delay shipment until delivery confirmation is received to prevent fraud.
4.5 We reserve the right to cancel or refuse any order due to:
Incorrect or incomplete information
Technical errors or stock issues
Suspected fraudulent activity
Violation of these Terms or applicable laws
In case of cancellation, you will always be granted a refund.
4.6 Unauthorized chargebacks, fraud attempts, or abusive behavior towards our support team may result in permanent account termination.
5. Shipping and Delivery
5.1 We offer worldwide shipping. The customer is solely responsible for providing accurate shipping details. We are not liable for delays or non-delivery caused by incorrect addresses.
5.2 All orders are shipped with track & trace where available. Tracking information is typically provided within 24 hours of shipment.
5.3 If a package is lost in transit or seized by customs, TERPLABZ will reship the order free of charge one time. If the second shipment is also lost or seized, no further free replacements will be provided.
5.4 We are not liable for delays caused by third-party carriers, customs checks, or force majeure events (strikes, natural disasters, political events).
6. Cancellations, Returns, and Defects
6.1 Orders can be cancelled before shipment. Once a tracking number has been issued, the order can no longer be cancelled.
6.2 Due to the consumable nature of our products and strict hygiene and safety standards, we do not accept returns or exchanges once products have left our facility. All sales are final.
6.3 Defective or damaged products:
Must be reported within 48 hours of delivery via email or contact form.
The customer must provide video evidence clearly showing the defect or damage.
Once verified, we will provide a prepaid return label. The defective item must be returned to us for inspection.
Upon receiving and verifying the defect, we will ship a replacement free of charge.
Claims submitted after 48 hours or without sufficient evidence will not be accepted.
6.4 Any refund will be processed through cryptocurrency, even if your original payment method was different.
7. Legal Responsibility
7.1 TERPLABZ ensures that products are compliant with the laws of the shipping origin country.
7.2 You, the customer, are responsible for ensuring compliance with the import and usage laws of your country or region. We are not liable for any legal consequences arising from the possession or use of our products in jurisdictions where they may be restricted.
8. Limitation of Liability
8.1 TERPLABZ is not liable for:
Any harm, injury, or adverse effects resulting from use or misuse of our products.
Any customs seizures, delays, or confiscations beyond our control (except where free reshipment is offered under section 5.3).
Any damages beyond the total value of the goods purchased in the affected order.
8.2 Our liability is strictly limited to the replacement or refund of defective or undelivered products, as outlined in these Terms.
9. Privacy and Data Protection
9.1 We only collect and process personal data necessary for order fulfillment, customer support, and site analytics.
9.2 Our Privacy Policy, available on our Website, explains how we process, store, and protect your data in compliance with applicable privacy regulations.
10. Intellectual Property Rights
10.1 All content on this Website, including text, logos, product images, and design elements, are the intellectual property of TERPLABZ.
10.2 It is forbidden to copy, reproduce, distribute, or use our content for commercial purposes without explicit written permission.
11. Force Majeure
11.1 TERPLABZ is not responsible for any failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, war, internet outages, or disruptions in third-party logistics or payment services.
12. Disputes and Governing Law
12.1 These Terms are governed by international commercial principles, without reliance on any single country’s domestic laws.
12.2 Any dispute arising from these Terms will first attempt resolution via direct negotiation. If unresolved, disputes shall be settled through international arbitration, in English, under a recognized arbitration body mutually agreed upon by both parties.
13. Affiliate Program Terms
These additional conditions apply to anyone participating in the TERPLABZ affiliate program (“Affiliates”).
13.1 Eligibility and Access
The program is open to all individuals worldwide aged 18 or older.
TERPLABZ reserves the right to reject, suspend, or permanently ban any affiliate account at its sole discretion, for any reason including fraud, misuse, or brand damage.
13.2 Commission and Lifetime Earnings
Affiliates earn a 10% lifetime commission on all referred customers via their unique tracking link or coupon code.
Coupon codes give 15% discount on a customer’s first order, tracked to the affiliate account.
Tracking cookies last 30 days; if a customer creates an account, the referral becomes lifetime, even without immediate purchase.
Commission applies to all future orders by that customer unless the affiliate account is terminated for violation of terms.
13.3 Payments
Commission is paid on request via the affiliate dashboard, within 24 hours of a valid withdrawal request.
Payment methods:
Cryptocurrency (coins available are listed on our Website)
Store credit (+5% bonus payout on total amount)
In cases of very large orders, payment may be delayed until delivery is confirmed to prevent fraud.
TERPLABZ reserves the right to adjust commission rates, payout methods, or thresholds at any time, with or without prior notice.
13.4 Affiliate Conduct and Restrictions
Affiliates are independent marketers and not employees of TERPLABZ.
Affiliates may create their own content and run ads but must not make illegal claims, including:
Promoting use to minors
Suggesting medical benefits or unverified effects
Advertising in jurisdictions where cannabinoid products are illegal
Affiliates must not misrepresent prices, products, or make misleading statements.
TERPLABZ is not liable for any legal claims or damages resulting from affiliate actions.
13.5 Fraud, Abuse, and Termination
We strictly prohibit:
Self-referrals or fake orders to generate commission
Spamming or misleading marketing practices
Any activity harming the reputation of TERPLABZ
Violations may result in:
Immediate termination of the affiliate account
Forfeiture of unpaid commissions
Possible legal action for damages
13.6 Disputes
Any disputes regarding tracking or commission payments must be reported within 30 days of the transaction date.
If unresolved, disputes will follow the same international arbitration process as set out in section 12.
14. Contact
For questions about these Terms or the affiliate program, contact us at:
contact@terplabz.is